We want you to love our products as much as we do and we believe our quality is second to none. We believe in this so much that we offer an uncompromising six-month quality guarantee - which even applies to items purchased during the sale.

We monitor returns within this period very closely. If we find that customers are abusing the generosity of our six-month returns guarantee, we reserve the right not to accept any further orders. This ensures fairness and sustainability for all.

How much do returns cost?

If you request a refund, we will deduct $9.95 from the total amount of your refund, to cover the processing fee.

Can I make a return even if I no longer have the original documents or paperwork?

You don't need to use the original packaging for returns, though you are welcome to if you stil have it. Just ensure the items are securely packaged, place any correspondence inside, and cover any old address details with the new label. Please note, as we have gone paperless, there will be no paperwork inside your order for return purposes. This is downloaded via our returns portal.

Can I return my items even if I have washed them?

Of course, as long as your items are still covered by our 6-month warranty, we can accept them for a refund or exchange (although please read the questions below for exceptions to this answer).

Can I return a monogrammed item?

Monogrammed items cannot be exchanged or refunded.

Can I return an item that has been altered?

Items that have been altered in any way (including, but not limited to, sleeve shortening, adding pockets, trouser shortenings, jacket alterations, and shortening shirt tails), are non-refundable and non-exchangeable. There may be circumstances where we can arrange a replacement if the product has a manufacturing defect.

We cannot accept any items modified by a third party (a tailor for example).

How do I register a return?

If you are looking for return instructions, please click here.

International returns information

Have you placed an order on our multi-currency site, through our partner, Global-E? Our returns policy is different - please click here.